mbala RUGS - Imported hand woven wool rugs .: how to order :.

how to order

Rugs can be ordered using the order form below, or by contacting mbala rugs @ (604) 461-3665 or colour@mbala.com
If you're using the order form below, please complete one form per rug design
For general inquiries please see our FAQ or contact us.
Methods of payment include all major credit cards, cheques, cash or direct deposit.
Payment Terms:
- All orders require a 50% non-refundable deposit up front. The deposit is allocated to the purchase of raw materials for the rug and ensures a steady flow of payment to the Zulu weavers.
- The balance is to be paid at time of delivery.
- All prices listed exclude GST, PST and shipping costs within Canada.
Refund Policy:
- Rugs ordered from our existing collection will only be fully refunded or replaced in the event of order discrepancies or workmanship deficiencies.
- Custom ordered rugs have a "No Refund" policy, unless there are deficiencies in workmanship.
Custom ordered designs will be confirmed by means of illustrations.
Custom ordered colours will be confirmed by means of coded colour tufts. This ensures accurate colour selections since printed colours or colours viewed on computer screens vary.
Delivery:
- Our rugs are hand woven in South Africa, therefore allow 8-12 weeks for delivery.
- Cost of delivery within Canada will be added to the order.

ORDER FORM

First Name:
Last Name:
Address:
City:
Province/State:
Country:
Postal/Zip:
Phone:
Email:
Name of person to whom rug will be delivered (if different from above):
Address for delivery (if different from above):

Rug Specifications:

(1) If ordering from our collection:
Rug Code:
Rug Size: (length x width in metres) (one metre = 3'3")
Colours:	As per our collection Custom
Quantity:

(2) If you choose to custom design a rug, please complete a brief description in the comment block below and we will contact you to discuss.
Comment:
Thank you for your interest in mbala rugs. A customer service representative will contact you within 2-3 business days to further process your order.